We offer Exchange or Store Credit ONLY within 14 days of purchase. Store credit will be issued through Gift Card and is valid for 1 year, please treat Gift Card like cash; if this card is lost or stolen it will not be replaced and we don't keep records. All merchandise must be unworn, tagged and in the original package. All "sale" and "custom made" items are FINAL SALE.

Please email us at shopmixnyc@gmail.com to notify us about your return and to receive a RA# which must be marked on the outside of the package.

Online purchases can be returned or exchanged in our retail store. If you are mailing your items back it is highly recommended to INSURE your package as we will not be responsible for the item until it has been received by our office. You will be responsible for your own shipping costs for returning the item. Shipping costs are non-refundable. To return your item, please address it to:

MIX New York
1458 3rd Avenue
New York, NY 10028

Mix will repair free of charge any piece from our website up to 2 months from purchase date. Simply email us at shopmixnyc@gmail.com to begin the repair process. If your item becomes damaged after a 2 months window, you can purchase a repair service on our site at the link below. Please purchase one per item that is being sent back

Normal wear and tear is to be expected if you wish to refresh your piece a re-plating service can be purchased on our site at the link below.

We recommend that you insure your package when you send it. If you have any questions about this process, please do not hesitate to email us your concerns.
We will NOT repair any items that have been in our expert opinion subject to accident, abuse, modification, negligence, misuse or attempted repair.

Please reach out to us by email using the steps below to complete a repair request:
Send us an email at shopmixnyc@gmail.com and include the following information:

Customer Information
Full Name
Phone Number
Email address
Home address

Product Information
Product category (earring, necklace, bracelet, etc )
Purchase Information (name, date, approximate date)
Description of service request
Photograph of product (if possible)
What is your shipping policy?
Orders are fulfilled and shipped within 1 to 3 business days of purchase.
Standard domestic US shipping is always FREE (3 to 7 days) Next day delivery is available via UPS $30.
You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information.

Certainly! You can return your online purchase directly at our retail store. Simply bring the item along with the original packaging and proof of purchase, and our staff will assist you with the return process. This provides you with the convenience of returning your online purchase in person, making the process hassle-free.

Certainly! Our store does offer gift cards, which are a great option for those looking to give the gift of choice to their friends and loved ones. Gift cards allow recipients to select their favorite items from our store, ensuring they get exactly what they want. They're convenient, versatile, and always well-received! Gift cards are delivered by email and contain instructions to redeem them at checkout.

Absolutely! We provide gift wrapping to add that extra touch of elegance to your purchase. Just indicate your preference at checkout, and we’ll take care of the rest, ensuring your gift is beautifully wrapped.
Please note: We will combine items into one box if it is not indicated that it is a gift.

Our jewelry is crafted with .925 made of sterling silver and 14k gold plated, adorned with gemstones and cubic zirconia. The gold layer prevents tarnishing and our pieces are nickel free!